Membership Manager
The Canadian Country Music Association is currently searching for a Membership Manager who is an outstanding communicator with a talent for building strong relationships between members and the organization.
Within this role you will be responsible for all areas of membership, including membership recruitment and retention; this includes identifying strategies for recruiting new members and retaining current members, managing member benefits program and managing our membership 365 education sessions and panels. The ideal candidate has a background in event programming, membership association management, administration, and project management.
RESPONSIBILITIES:
- Member recruitment, retention and engagement
- Serve as a resource for CCMA Members
- Track membership outreach and renewal goals on an ongoing basis.
- Handling all questions and information requests regarding membership
- Continuously assess the membership database and curate recruitment efforts based on underrepresented areas of the industry.
- Work closely with industry stakeholders to ensure all areas of the industry are represented within the membership.
- Manage member data and execute learnings from the insights the data provides
- Develops and implements membership campaigns to retain and attract new members
- Leads the maintenance and day-to-day processes of the CCMA member database, including maintaining accurate records on all members and renewal schedules
- Manage the benefits program for the membership, which includes seeking new member benefits.
- Respond and provide exceptional service to any inquiries by the membership
- Ideate, curate and implement 365 events educational sessions/panels for the membership portal
- Identify resources required for membership, curate and populate membership platform and socialize for engagement
- Develop & implement networking opportunities between membership and industry both virtually and in person
- Work closely with internal departments for the creation, planning and execution of other programming (ie. Country Music Week education panels)
- Works closely with the Marketing Department on e-blasts and newsletters promoting upcoming events and member news
- Consistently working to develop and evolve processes within the department to best serve the company and key stakeholders
- Consistently evaluates and streamlines data management, collection, communication, and processes for exceptional member experience
- Leads relationships with external developers to improve database functions, data transfer, consolidation of duplicates, and more
- Leads the Board membership committee to identify areas of growth and improvement within membership
- Writes statistical reports on membership activities every month with analysis to prior periods
- Reconciles membership revenue according to Accounting Department requirements
QUALIFICATIONS:
3+ years experience in project management, membership or customer service management role
- Experience in a member-based association or organization is an asset
- Experience with and knowledge of the Canadian music industry
- Has excellent organizational skills and attention to detail. Keeps information organized and accessible, and works efficiently while managing workload. Prioritizes tasks appropriately and manages time well. Successfully establishes goals, deadlines, and procedures and manages multiple projects or objectives.
- Can maintain composure in high-stress, complex situations; has excellent decision-making skills, clear communication, and delegation; fosters welcoming hospitality.
- Adapts well to change, is flexible and open-minded to new ideas, solicits performance feedback, handles constructive criticism, takes on new responsibilities, handles pressure, and adjusts plans to meet changing needs.
- Proactively tackles problems and takes independent action, seeks out new responsibilities and generates new ideas, acts on opportunities, and practices self-development. In working with supervisor(s), proactively approaches him/her/them to ensure goals and objectives are on track and being met, and presents problems and potential solutions. Builds productive working relationships with supervisor(s) and uses complementary strengths.
- Communicates well both verbally and in writing, shares information and ideas with others, have good listening skills, builds strong relationships, consistently demonstrates a positive and professional demeanour, and negotiates effectively—the ability to do public speaking and presentations.
- Strong written and communication skills. Bilingual (French) is an asset.
- Proficient working knowledge of Microsoft Office, including Outlook, Word, Excel, etc.
- Team spirit, creativity, and enthusiasm
- Passionate interest in music, entertainment and pop culture and up-to-date with the latest news, trends and discussions.
ABOUT THE CANADIAN COUNTRY MUSIC ASSOCIATION (CCMA)
Established in 1976, the CCMA is a membership-based, not-for-profit organization committed to the promotion and recognition of Canadian country music. Built upon the foundation to educate, elevate and celebrate Canadian talent, the CCMA progressively heralds the spirit, community and creativity that country music fosters through year-round initiatives, culminating every fall with Country Music Week and the Canadian Country Music Association Awards broadcast.
The CCMA office is located in downtown Toronto and prides itself on its inclusive, casual and friendly environment. We are pet friendly and have fabulous canine colleagues!
HOW TO APPLY
To apply, please send a cover letter and resume to: [email protected]
Please note that only those accepted for an interview will be contacted. No phone calls or visits, please.
Posting closes on March 31 at 5:00 p.m. ET.
Diversity, equity and inclusion are critical components of business at the Canadian Country Music Association, and we are committed to making these values an integral part of our culture. The CCMA encourages applications from all qualified applicants, including women, men, non-binary identifying and persons with disabilities, Black, Indigenous, People of Colour (BIPOC), people from the Lesbian, Gay, Bisexual, Transgender, Transsexual, Queer, Questioning, Two-Spirit, Intersex, Asexual + (LGBTQ2SIA+) community, and other equity-seeking groups.
